These Terms of Service (“Terms”) are a legal agreement between you and the entity operating Meridian CTC (“Meridian,” “we,” “us,” or “our”) governing your access to and use of the Meridian CTC websites, applications, and services (collectively, the “Service”). “You” means the person or entity that registers for or uses the Service. If you use the Service on behalf of an organization (for example, a brokerage), you represent that you are authorized to bind that organization, and “you” includes that organization.
1. The Service; what it is and is not
Meridian is a software tool that helps a licensed mortgage professional organize, draft, track, and manage loan conditions from conditional approval to clear-to-close. The Service uses artificial intelligence to assist you—for example, to classify conditions, draft communications, and suggest document matches.
The Service is an assistive tool only. It is not a lender, mortgage broker, loan originator, underwriter, credit-decisioning system, law firm, or provider of legal, financial, tax, underwriting, or compliance advice. It does not make lending decisions and does not send any borrower- or third-party-facing communication without your explicit review and approval. Every output the Service generates is a draft or suggestion that you, the licensed professional, are solely responsible for reviewing, correcting, approving, and acting upon.
2. Eligibility and your professional responsibility
You represent and warrant that you are a licensed mortgage professional (or authorized staff of one), that you hold all licenses, registrations, and authorizations required for your activities, and that you will use the Service in compliance with all applicable laws, regulations, and investor, agency, and lender requirements—including, without limitation, the Truth in Lending Act, RESPA, the Equal Credit Opportunity Act and Regulation B, the Gramm-Leach-Bliley Act, the Telephone Consumer Protection Act, the CAN-SPAM Act, state licensing and loan-processing laws, and applicable privacy laws.
You are solely responsible for the accuracy and legal sufficiency of every communication, decision, and action taken in connection with a loan file, whether or not it was drafted or suggested with the Service. You will obtain all borrower and third-party consents required by law (including for electronic communications and any SMS messaging) before using the Service to communicate with them.
3. Your content and data authorization
“Customer Content” means the loan files, documents, borrower information, and other data you submit to the Service. As between you and Meridian, you own and control Customer Content, and Meridian acts as your service provider and processor with respect to it (see our Privacy Policy).
You represent and warrant that you have all rights, authority, and consents necessary to submit Customer Content to the Service and to authorize its processing as described in these Terms and the Privacy Policy, including with respect to nonpublic personal information of borrowers and any lender or third-party materials. You grant Meridian a limited, non-exclusive license to host, process, and use Customer Content solely to provide, secure, and improve the Service and as otherwise permitted by the Privacy Policy.
4. AI-assisted output — no warranty of accuracy; you must verify
Artificial intelligence can produce output that is inaccurate, incomplete, outdated, or otherwise wrong, including output that appears plausible but is not correct. Classifications, drafted messages, extracted fields, document matches, and any other AI-generated output are suggestions only.
You must independently review and verify all AI-assisted output before relying on it, sending it, or taking any action based on it. You are responsible for exercising your own professional judgment. Meridian does not warrant that any output is accurate, complete, current, compliant, or fit for any particular purpose, and you assume all risk arising from your use of, or reliance on, any output.
5. Acceptable use
You will not, and will not permit anyone to:
- use the Service in violation of any law or the rights of any person, including to send communications a borrower or recipient has not consented to receive;
- submit content you are not authorized to submit, or use the Service to process data of borrowers or third parties without the required authority and consents;
- reverse engineer, decompile, scrape, or attempt to access the Service’s source code or underlying models, or circumvent any security or usage limit;
- resell, sublicense, or provide the Service to third parties except as expressly permitted for your organization’s authorized users;
- upload malicious code, or content that is unlawful, infringing, or that attempts to manipulate the Service’s AI to produce prohibited outputs.
6. Fees, billing, and taxes
Paid plans are billed in advance on a recurring basis (monthly or annual) at the rates presented at purchase, through our payment processor. Subscriptions renew automatically until cancelled. Except as required by law, fees are non-refundable and are exclusive of taxes, which are your responsibility. We may change pricing prospectively upon notice; changes take effect at your next renewal. Seat-based and organization plans are billed according to the seat count and terms in effect for your plan.
7. Third-party services
The Service relies on third-party providers (for example, cloud hosting, AI model providers, email delivery, and payment processing). We are not responsible for third-party services, their availability, or their acts or omissions, and your use of them may be subject to their own terms.
8. Confidentiality and security
We maintain administrative, technical, and organizational safeguards designed to protect Customer Content as described in our Privacy Policy. No method of transmission or storage is completely secure, however, and we do not guarantee that the Service will be uninterrupted, error-free, or immune from unauthorized access. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
9. Disclaimer of warranties
The Service and all output are provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory. To the fullest extent permitted by law, Meridian disclaims all implied warranties, including merchantability, fitness for a particular purpose, title, and non-infringement, and any warranty that the Service or any output is accurate, complete, current, reliable, compliant, secure, or error-free.
10. Limitation of liability
To the fullest extent permitted by law, Meridian and its officers, directors, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business, arising out of or relating to the Service or these Terms, even if advised of the possibility of such damages.
Meridian’s total aggregate liability arising out of or relating to the Service or these Terms will not exceed the greater of (a) the total fees you paid to Meridian for the Service in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) one hundred U.S. dollars ($100).
Some jurisdictions do not allow certain limitations, so some of the above may not apply to you; in that case, our liability is limited to the maximum extent permitted by law. Nothing in these Terms limits liability that cannot be limited by law.
11. Indemnification
You will defend, indemnify, and hold harmless Meridian and its officers, directors, employees, and suppliers from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) your Customer Content or your submission of it; (b) your use of the Service or any output, including any communication you approve or send; (c) your violation of any law, regulation, or the rights of any borrower or third party; or (d) your breach of these Terms.
12. Term, suspension, and termination
These Terms apply while you use the Service. You may stop using the Service and cancel at any time. We may suspend or terminate access for breach, for risk to the Service or others, or as required by law. Upon termination, your right to use the Service ceases. We will handle Customer Content on termination as described in the Privacy Policy and our data-retention practices. Sections that by their nature should survive (including Sections 3, 4, 9, 10, 11, 13, and 14) survive termination.
13. Governing law and dispute resolution
These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules.
Any dispute arising out of or relating to the Service or these Terms will be resolved by binding, individual arbitration, and not in court, except that either party may bring an individual claim in small-claims court. You and Meridian waive any right to a jury trial and any right to participate in a class, collective, or representative action. If this waiver is found unenforceable as to a claim, that claim will proceed in court but the jury waiver still applies.
14. Changes to these Terms
We may update these Terms from time to time. When we make material changes, we will update the version and effective date above and, where appropriate, notify you or ask you to re-accept. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.
15. General
These Terms, together with the Privacy Policy and any order or plan terms, are the entire agreement between you and Meridian regarding the Service. If any provision is held unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Notices to you may be given through the Service or by email.
16. Contact
Questions about these Terms: hello@mail.meridianctc.com.